|Exchange:||New York Stock Exchange|
|Industry:||Software - Application|
|Salesforce.com, Inc., was incorporated in Delaware in February 1999. The Company provides enterprise cloud computing solutions. It offers social and mobile cloud apps and platform services, as well as professional services to facilitate the adoption of its solutions. The Company provides solutions in each of its four core markets: sales, customer service, marketing and cloud platforms. The Sales Cloud enables companies to grow their sales pipelines, close more deals, improve sales productivity and gain valuable business insights. Its customers use the Sales Cloud to access accurate customer and prospect information, track leads and progress, forecast opportunities and collaborate around closing a sale on any device. The Service Cloud enables companies to connect with their customers and effectively address their service and support needs. Its customers use the Service Cloud to connect their customer service agents with customers across every channel: phone, email, chat, self-service web portals, social networks and online communities. In addition, built-in collaboration tools enable customer service teams to share information on how to provide good to customers. The Marketing Cloud provides sophisticated analytics that enable companies to identify sales leads and customer service issues, discover advocates, rapidly identify brand, product, or support issues and analyze content across social networks. Its customers use the Marketing Cloud to listen to conversations taking place on public social networks like Facebook, Twitter and blogs. The Salesforce Platform provides the infrastructure and many of the services that application developers need to build and deliver business apps. The Salesforce Platform is delivered as a service, enabling IT departments and independent software vendors (“ISVs”) to be more efficient, dedicating their time to building apps, rather than managing hardware and software. With the Salesforce Platform, developers have the freedom to develop apps in many of today’s popular programming languages, including Java and Ruby. The Professional Services offers consulting, deployment and training services to its customers to facilitate the adoption of its social and mobile cloud solutions. It offers a number of traditional classroom and online educational classes that address topics such as deploying, using, administering and developing on its service. It also offers classes for its partners who deploy service on behalf of its customers. The Company competes primarily with vendors of packaged business software and companies offering CRM apps. Its principal competitors include: enterprise software application vendors; cloud computing application service providers; software companies that provide their product or service free of charge, and only charge a premium for advanced features and functionality traditional platform development environment companies; and cloud computing development platform companies.|
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