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13.10 Up +0.15 +1.16%
1441 S.W. 29th Avenue
Pompano Beach, FL 33069
USA - Map
Phone: +1 954 979-5995
Fax: +1 954 971-0544
Exchange: NASDAQ national market
Stock: PetMed Express Inc
Industry: Pharmaceutical Retailers
Employees: 206
PetMed Express, Inc. was incorporated in the state of Florida in January 1996. The company is a nationwide pet pharmacy. The Company markets prescription and non-prescription pet medications, and other health products for dogs and cats, direct to the consumer. The Company offers consumers an alternative for obtaining pet medications in terms of convenience, price, and speed of delivery. Its current product line contains approximately 3000 SKUS. These products include a majority of the well-known brands of medication, such as Frontline Plus®, K9 Advantix® II, Advantage® II, Heartgard Plus®, Sentinel®, Interceptor®, Program®, Revolution®, Deramaxx®, and Rimadyl®. In March 2010, the Company started offering for sale additional pet supplies on its website, which are drop shipped to its customers with third parties. These pet supplies include: food, beds, crates, stairs, strollers, and other popular pet supplies. It attracted approximately 22.7 million visitors to its website during fiscal 2013. Its website allows customers to easily browse and purchase all of its products online. Its website is designed to be fast, secure, and easy to use with order and shipping confirmations, and with online order tracking capabilities. It provides its customers with toll-free telephone access to its customer care representatives. Its call center generally operates from 8:00 AM to 11:00 PM, Monday through Thursday, 8:00 AM to 9:00 PM on Friday, 9:00 AM to 6:00 PM on Saturday, and 10:00 AM to 5:00 PM on Sunday, Eastern Time. The process of customers purchasing products from 1-800-PetMeds consists of a few simple steps. A customer first places a call to its toll-free telephone number or visits its website. The following information is needed to process prescription orders: pet information, prescription information, and the veterinarian’s name and phone number. This information is entered into its computer system. Then its pharmacists and pharmacy technicians verify all prescriptions. The order process system checks for the verification for prescription medication orders and a valid payment method for all orders. An invoice is generated and printed in its fulfillment center, where items are picked, and then shipped via United States Postal Service, Federal Express, or UPS. Its customers enjoy the convenience of rapid home delivery, with approximately 80% of all orders being shipped within 24 hours of ordering. Its operations are subject to regulation by the State of Florida and are licensed as a community pharmacy by the Florida Board of Pharmacy.

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