|Exchange:||NASDAQ national market|
|Stock:||Sykes Enterprises, Inc.|
|Industry:||Information Technology Services|
|Sykes Enterprises, Inc., was founded in 1977 in North Carolina. The Company is engaged in providing outsourced customer contact management solutions and services in the business process outsourcing arena. The Company provides an array of sophisticated customer contact management solutions to a wide range of clients including Fortune 1000 companies, medium sized businesses, and public institutions around the world, mainly in the communications, technology/consumer, financial services, healthcare, and transportation and leisure industries. It serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). Its Americas and EMEA groups mainly provide customer contact management services (with an emphasis on inbound technical support and customer service), which includes customer assistance, healthcare and roadside assistance, technical support and product sales to its client’s customers. These services are delivered through multiple communications channels including phone, e-mail, Web and chat. The Company also provides various enterprise support services in the United States that include services for its client’s internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, it also provide fulfillment services including multilingual sales order processing via the Internet and phone, inventory control, product delivery and product returns handling. Its complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. It has developed an extensive global reach with customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa. The Company delivers cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. It specializes in providing inbound outsourced customer contact management solutions in the BPO arena on a global basis. Its sales and marketing objective is to leverage its expertise and global presence to develop long-term relationships with existing and future clients. The Company’s customer contact management solutions have been developed to help its clients acquire, retain and increase the value of their customer relationships. Its plans for increasing its visibility include market focused advertising, consultative personal visits, participation in market specific trade shows and seminars, speaking engagements, articles and white papers, and its website. The Company’s registered trademarks and service marks include SYKES®, REAL PEOPLE. REAL SOLUTIONS®, SCIENCE OF SERVICE®, CLEARCALL®, etc. The Company competes with TeleTech, Sitel, Convergys, West Corporation, Stream, Aegis BPO, Sutherland, 24/7 Customer, VCustomer, StarTek, Atento, Teleperformance, and NCO Group as well as the customer care arm of such companies as Accenture, Wipro, Infosys and IBM.|
Copyright © 2013 Microsoft. All rights reserved.
Fundamental company data and historical chart data provided by Morningstar Inc. Real-time index quotes and delayed quotes supplied by Morningstar Inc. Quotes delayed by up to 15 minutes, except where indicated otherwise. Fund summary, fund performance and dividend data provided by Morningstar Inc. Analyst recommendations provided by Zacks Investment Research. StockScouter data provided by Verus Analytics. IPO data provided by Hoover's Inc. Index membership data provided by Morningstar Inc.