|Exchange:||NASDAQ national market|
|Industry:||Software - Application|
|InContact, Inc. is Delaware Corporation began in 1997 as a reseller of telecommunications services and has evolved to become a provider of cloud contact center software solutions. . The Company is a provider of cloud-based contact center solutions. “Cloud-based” is a term used to refer to on-demand computing, data storage and delivery of technology services through the Internet (“Cloud”), which includes software-as-a-service (“SaaS”). The Company provides software which includes automatic call distribution with skills-based routing, interactive voice response with speech recognition, computer telephony integration capabilities, reporting, workforce optimization, e-learning, contact center agent hiring and customer feedback measurement tools. Taken together, the inContact cloud-based platform creates an integrated solution for contact centers, including those with distributed workforces—either at-home or multi-site. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. The Company provides professional support services from contact center experts who help customers establish, set up and optimize their contact centers for user satisfaction and revenue optimization. The company's technology platform provides its customers a solution without the costs and complexities of premise-based systems. Its proven delivery model provides compelling cost savings by removing the complexities of deploying and maintaining a premise-based solution, while providing flexibility to change with business needs. The Company derives its revenues from two major business activities: delivery and support of its inContact portfolio of software services and associated professional services and reselling telecommunication services. The Company's main business focus is marketing and selling its inContact portfolio. The Company is subject to the informational requirements of the Securities Exchange Act of 1934.|
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