|inContact, Inc. (inContact) is a provider of cloud-based contact center solutions. The Company operates in two segments: Software and Telecom. The Software segment includes all monthly recurring revenue related to the delivery of its inContact portfolio of software applications plus the associated professional services and setup fees related to the software services product features. The Telecom segment includes all voice and data long distance services provided to customers. The inContact portfolio includes automatic call distribution (ACD) with skills-based routing, interactive voice response (IVR) with speech recognition, computer telephony integration (CTI) capabilities, reporting, workforce optimization, e-learning, contact center agent hiring and customer feedback measurement tools. Taken together, the inContact cloud-based platform creates an integrated solution for call centers, including those with distributed workforces , either at-home or multi-site.|
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