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The best, worst of customer support - 1 - customer service - MSN Money
What do businesses do right -- or wrong -- when they provide phone-based customer service? Research points to some of the reasons why customers come away either ...
money.msn.com/shopping-deals/the-best-worst-of-customer-support...

The Customer Service Hall of Shame - 1 - company relations - MSN Money
5/18/2010 9:00 AM ET | By Karen Aho. The Customer Service Hall of Shame. MSN Money's fourth annual survey reveals which companies have scored points during the ...
money.msn.com/investing/the-customer-service-hall-of-shame-2010.aspx

2012 Customer Service Hall of Fame - consumer satisfaction - MSN Money
These companies have made keeping customers happy a priority, and it shows the results of our 2012 customer service survey. But are there clouds on the horizon?
money.msn.com/investing/2012-customer-service-hall-of-fame-1

The complete company rankings - customer service - MSN Money
Here's a look at the methodology and full results of the MSN Money-JZ Analytics customer service survey for 2012. MSN Money asked JZ Analytics to conduct an online ...
money.msn.com/investing/the-complete-company-rankings-2012.aspx

The complete list of company rankings - customer service - MSN Money
Here's a quick look at the methodology and the full results of the MSN Money-IBOPE Zogby International customer-service survey for 2011. MSN Money asked IBOPE Zogby ...
money.msn.com/investing/the-complete-list-of-company-rankings.aspx

The Customer Service Hall of Shame - 2 - company relations - MSN Money
There's one place that people clearly aren't feeling the love: at the big banks. Of the 20 companies at the bottom of our customer-service ranking, nine sell ...
money.msn.com/investing/the-customer-service-hall-of-shame-2010...

The 2011 Customer Service Hall of Fame - consumer satisfaction ...
Customers may not always be right, but at these companies -- a cross-section of retailers, tech names and even an airline -- they're always respected.
money.msn.com/investing/the-2011-customer-service-hall-of-fame...

The 2012 Customer Service Hall of Shame - worst companies -MSN Money
Overall, customers seem more satisfied than they did in 2011. But major players in the industries we love to hate -- banking, credit cards and cable -- still dominate ...
money.msn.com/investing/2012-customer-service-hall-of-shame-1

How to complain and win - 1 - customer service - MSN Money
Related topics: savings, consumer guide, customer service, complaints, Liz Weston. I pride myself on being an effective complainer. But AT&T almost brought me to my ...
money.msn.com/shopping-deals/how-to-complain-and-win-weston.aspx

The best, worst of customer support - 2 - customer service - MSN Money
Leppik cites Sprint as an example of a company that has made customer-service improvements -- and the difficulty a company can have trying to maintain that edge ...
money.msn.com/shopping-deals/the-best-worst-of-customer-support...